Shipping policy

1. Order Processing

  • Orders are usually processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • During sales, promotions, or holidays, processing may take slightly longer.
  • Once your order has been shipped, you will receive the available shipping/tracking information.

2. Delivery Time

For orders within Pakistan, estimated delivery generally takes 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, ZEXAAR may offer free shipping promotions on selected orders or during special campaigns.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay for their order when it is delivered.

Please ensure that your name, phone number, and delivery address are correct when placing your order to avoid delays.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply for re-shipping.

6. Delayed or Lost Orders

Although we work with trusted courier services, delivery delays can sometimes occur due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier delays
  • Incorrect address or contact information
  • Unforeseen circumstances

If your order appears to be significantly delayed, please contact our customer support team with your order number so we can assist you.

7. Damaged Package

If your package arrives visibly damaged, please take clear photos/videos of the package before opening it and contact ZEXAAR customer support as soon as possible.

We will review the issue and provide the appropriate assistance according to our Return & Refund Policy.

8. Contact Us

For questions regarding your order or shipping, please contact our customer support team through the Contact Us page or the support details provided on our website.

Thank you for choosing ZEXAAR.