Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youβll also need the receipt or proof of purchase.
To start a return, you can contact us at chahmadnadeem2020@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, weβll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chahmadnadeem2020@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youβll also need the receipt or proof of purchase.
Refunds
We will notify you once weβve received and inspected your return, and let you know if the refund was approved or not. If approved, youβll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weβve approved your return, please contact us at chahmadnadeem2020@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youβll also need the receipt or proof of purchase.
To start a return, you can contact us at chahmadnadeem2020@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, weβll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chahmadnadeem2020@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youβll also need the receipt or proof of purchase.
Refunds
We will notify you once weβve received and inspected your return, and let you know if the refund was approved or not. If approved, youβll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weβve approved your return, please contact us at chahmadnadeem2020@gmail.com.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The product is returned with its original packaging, tags, and accessories.
- The item is not damaged, washed, altered, or used.
- You provide proof of purchase/order details.
- The product is eligible for return under our return policy.
2. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other reasons. These may include:
- Used or damaged products.
- Products without original packaging or tags.
- Customized or personalized items.
- Items damaged after delivery due to customer handling.
- Any product specifically marked as non-returnable on its product page.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photos/videos of the product.
- Photos of the packaging, if applicable.
- A brief description of the issue.
After reviewing your request, we may offer a replacement, exchange, or refund where applicable.
4. Exchange
If you would like to exchange an eligible product for another size, color, or variant, please contact us within 7 days of delivery.
Exchange availability depends on stock. If the requested item is unavailable, we may offer an alternative or refund according to the applicable circumstances.
5. Refunds
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed through the applicable payment method. Depending on your payment provider or bank, it may take additional business days for the amount to appear in your account.
Shipping charges are generally non-refundable, unless the return is due to an error on our part, such as sending the wrong or defective product.
6. Return Shipping
If the return is due to receiving a wrong, damaged, or defective product, ZEXAAR will determine the appropriate return-shipping arrangement.
For returns due to a change of mind, incorrect selection, or other customer-related reasons, return shipping costs may be the customer's responsibility.
7. How to Request a Return
To request a return or exchange, please contact our customer support team with:
Order Number: Your order number
Reason for Return: Brief explanation
Photos/Videos: If the product is damaged, defective, or incorrect
Please do not send a product back without contacting us first, as unauthorized returns may not be accepted.
8. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible and you may need to follow the return procedure.
9. Important Note
ZEXAAR reserves the right to refuse a return or refund if the product does not meet the conditions outlined in this policy.